Terms of Service

Welcome to Origin Decor UK. These Terms of Service apply to your use of our website and to any products purchased through our online store. By accessing our website or placing an order, you agree to these Terms of Service.

Please read these terms carefully before making a purchase.

1. About Us

This website is operated by Origin Decor UK. Throughout these Terms, "we", "us", and "our" refer to Origin Decor UK, while "you" and "your" refer to the customer or visitor using our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, and other information displayed on our website are accurate.

Please note that colours and appearance may vary slightly depending on your screen, lighting conditions, photography, or manufacturing variations. Such minor variations do not necessarily indicate that a product is defective or materially different from its description.

We reserve the right to correct genuine errors, inaccuracies, or omissions in product information, pricing, availability, or descriptions.

3. Prices and Payment

All prices displayed on the Origin Decor UK website are subject to change without prior notice.

We use third-party payment providers to process payments. By placing an order, you confirm that the payment information you provide is accurate and that you are authorised to use the selected payment method.

We reserve the right to refuse or cancel an order where there is a genuine pricing or listing error, suspected fraudulent activity, payment failure, product availability issue, or another legitimate reason.

If an order is cancelled after payment has been successfully received, any refund legally due will be issued to the original payment method.

4. Order Acceptance

Placing an order through our website constitutes an offer to purchase the selected products. An order is subject to acceptance and availability.

We may contact you if additional information is required to process your order.

Where we are unable to fulfill an order, we will notify you and provide any refund required by applicable law.

5. Shipping and Delivery

Origin Decor UK will make reasonable efforts to dispatch orders within the estimated time frame shown on the website.

Delivery dates and time frames are estimates unless expressly stated otherwise. Delivery may be affected by circumstances outside our reasonable control, including courier delays, adverse weather, customs procedures, public holidays, strikes, incorrect addresses, or other unforeseen circumstances.

You are responsible for providing a complete and accurate delivery address. If an order cannot be delivered or requires additional delivery arrangements because incorrect or incomplete information was provided, any additional costs may be payable by the customer where permitted by law.

Risk in the goods will pass in accordance with applicable UK consumer law.

6. Returns and Refunds

Returns and refunds are handled in accordance with our Return & Refund Policy, which forms part of these Terms of Service.

If you wish to request a return, you must contact Origin Decor UK by email before sending the product back. Please provide your order number and relevant details so that we can review your request and provide the appropriate return instructions.

Where a return is approved and the return is not due to a fault, damage, incorrect item, or another circumstance for which we are responsible, applicable return delivery charges may be payable by the customer. Such charges will be communicated to you based on the applicable delivery/return shipping cost.

We will not ask you to pay charges that cannot lawfully be passed to you.

Returned products may be inspected upon receipt. Where permitted by law, a refund may be adjusted to reflect any reduction in the value of goods caused by handling beyond what is reasonably necessary to establish their nature, characteristics, and functionality.

Nothing in these Terms is intended to remove or restrict any statutory cancellation, refund, replacement, repair, or other consumer rights that apply to you under UK law.

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact Origin Decor UK by email as soon as reasonably possible.

To help us investigate the issue, we may request photographs, videos, order information, packaging details, or other reasonable evidence.

Where an item is confirmed to be faulty, damaged in transit, or incorrectly supplied, we will provide an appropriate remedy in accordance with applicable law.

Customers should not return an item without first contacting us, unless applicable law provides otherwise.

8. Customer Responsibilities

You agree to provide accurate and complete information when placing an order, including your name, email address, telephone number, billing information, and delivery address.

Origin Decor UK cannot be held responsible for delays, failed deliveries, or additional costs resulting directly from incorrect or incomplete information supplied by the customer, except where applicable law states otherwise.

You are also responsible for reviewing your order details before completing your purchase.

9. Website Use

You agree to use the Origin Decor UK website only for lawful purposes.

You must not attempt to:

• Gain unauthorised access to our website or systems.

• Introduce viruses, malware, or other harmful material.

• Interfere with the security or operation of the website.

• Use our website for fraudulent or unlawful activity.

• Copy or commercially exploit website content without permission.

We reserve the right to restrict or terminate access to our website where reasonably necessary to protect our business, customers, website, or systems.

10. Intellectual Property

All content appearing on the Origin Decor UK website, including logos, branding, photographs, product images, graphics, text, product descriptions, designs, and other materials, is owned by or licensed to Origin Decor UK unless otherwise stated.

You may not reproduce, copy, distribute, modify, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by law.

11. Third-Party Services

Our website may use third-party services, including payment processors, delivery providers, website services, analytics providers, and other technology providers.

These services may have their own terms and privacy policies. We are not responsible for matters that are solely within the control of a third-party service provider, except where liability cannot legally be excluded.

12. Website Availability and Accuracy

We aim to keep the Origin Decor UK website available and information up to date. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical issues.

We may temporarily suspend, modify, or update parts of the website where reasonably necessary for maintenance, security, improvements, or other operational reasons.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Origin Decor UK will not be liable for indirect or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms excludes or limits liability where doing so would be unlawful. This includes any liability or consumer rights that cannot legally be excluded or restricted under applicable UK law.

Nothing in these Terms affects your statutory rights as a consumer.

14. Events Outside Our Reasonable Control

Origin Decor UK will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

These may include severe weather, natural disasters, government actions, strikes, transportation disruptions, courier interruptions, technical failures, power outages, or other unforeseen events.

Where reasonably possible, we will take appropriate steps to minimise disruption and keep affected customers informed.

15. Privacy

Personal information provided to Origin Decor UK is handled in accordance with our Privacy Policy.

Information may be used where necessary to process orders, arrange delivery, provide customer support, process payments, prevent fraud, and fulfil other legitimate business or legal obligations.

16. Changes to These Terms

Origin Decor UK may update these Terms of Service from time to time to reflect changes to our business, website, products, services, or legal requirements.

The updated version will be posted on this page with the relevant update date.

Changes will not retrospectively remove rights that you have already acquired under applicable law.

17. Governing Law

These Terms are governed by the laws applicable in the United Kingdom, subject to any mandatory consumer protection rights that apply to you.

Nothing in these Terms prevents a consumer from exercising rights or bringing a claim in a jurisdiction where applicable consumer law gives them that right.

18. Contact Information

If you have questions regarding these Terms of Service, an order, return, refund, or any other matter relating to Origin Decor UK, please contact us by email.

By using the Origin Decor UK website or placing an order, you confirm that you have read these Terms of Service and agree to them to the extent permitted by applicable law.

These Terms do not affect any mandatory rights you may have under UK consumer law.