Refund policy

Return & Refund Policy

We want our customers to have a smooth and hassle-free shopping experience. If you are not completely satisfied with your purchase, you may request a return in accordance with the terms below.

1. How to Request a Return

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at our page. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at social media pages and contact form.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at alijd249@gmail.com.

  • Customers must contact us via email to request a return.

  • Please include your order number, product details, reason for the return, and any relevant photos if the item is damaged or defective.

  • Return requests should be made within the applicable return period from the date of delivery.

  • Our team will review your request and provide the return instructions if the request is eligible.

2. Return Shipping & Charges

  • Return shipping charges are the responsibility of the customer, unless the item received is damaged, defective, or incorrect.

  • The applicable return charge will be calculated based on the delivery/shipping cost for the order and communicated to the customer before the return is processed.

  • The customer may be required to pay the return shipping charge before the return is arranged.

3. Condition of Returned Items

To be eligible for a return:

  • The item must be in its original, unused condition.

  • The item should be returned with its original packaging, tags, accessories, and other included items, where applicable.

  • Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a refund.

4. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us by email as soon as possible. We may request photographs or other information to verify the issue and, where applicable, arrange a replacement or refund.

5. Refunds

Once we receive and inspect the returned item, we will notify you regarding the status of your refund.

If the return is approved, the refund will be processed using the original payment method, subject to any applicable return or delivery charges.

6. Important Note

Returns are only accepted after approval from our team. Please do not send an item back without contacting us by email first, as unauthorized returns may not be accepted or processed.

For any questions regarding returns or refunds, please contact our customer support team via email.